Terms & Conditions
Meanings
The “Owners” are Mr Stephen Moody and Mrs Laura Ormerod of Ringshall Grange, Stowmarket Road, Ringshall, Suffolk IP14 2HZ
The “Holiday Maker” is the person making the booking, paying the booking deposit and any other member of the group who attends Ringshall Grange during the duration of the rental period.
General
Reference in these terms and conditions to the Holiday Maker, includes the person making the booking and every person whom he/she/they allows to come onto the Property during the letting period. The Holiday Maker accepts personal responsibility for every such person.
All references to the singular include the plural and vice versa and any obligations or liabilities of more than one person shall be joint and several and an obligation on the part of a party shall include an obligation not to allow or permit the breach of that obligation.
The Owners may wish to use a representative during the Holiday Makers letting period and any reference in these terms and conditions to the obligations or liabilities of the Owners extends to their chosen person.
The Owner lets the Property and the Holiday Maker takes the Property to occupy for a holiday for the agreed rent, on the terms set out in these terms and conditions.
Making a booking constitutes acceptance of these terms in full. The owners reserve the right to vary these terms periodically so the holiday maker is responsible for reviewing them at the time of booking and again prior to their stay. A signature is not required as the payment of the booking deposit constitutes full acceptance of these terms. The holiday maker is responsible for ensuring all persons visiting the property and fully aware of the terms and conditions.
The terms and conditions of the tenancy are:
1. The Property is: the house known as Ringshall Grange, Ringshall, Stowmarket Road, Suffolk, IP14 2HZ The “Property”:
1.1 includes the furniture, fixtures and fittings at the above address.
1.2 includes the use of any rights of access, path, drive, garden, hot tub, any common parts and any other things reasonably necessary for the enjoyment of the property and which the Owners can grant.
1.3 does not include any items stored within the private areas of the Property as marked on the plan at http://www.ringshallgrange.co.uk/amenities
2. The letting period is: 4.00 pm on the day of check in to 11.00 am on the day of check out, unless any variation is pre agreed in writing in advance with the owners
3. The rent is: as agreed at the time of the booking.
3.1 25% of the agreed sum will be paid at the time of booking.
3.2 the balance of the agreed sum must be paid no less than 8 weeks before the date of check in. The £500 damage deposit is also due 8 weeks prior to arrival.
3.3 the rent includes central heating, hot water, bed linen, towels, parking, use of hot tub and all facilities as described on www.ringshallgrange.com
4. The maximum occupancy is: 23 people including children unless otherwise agreed in writing. Additional infants in cots are permitted
5. The security deposit is: £500 which must be paid no less than 8 weeks before the date of check in.
The Owners:
5.1 reserve the right to increase the security deposit at the time of booking at their discretion
5.2 may apply so much of the security deposit as is necessary to pay any expenses incurred as a result of damage, above that of general wear and tear, during the stay of the Holiday Maker.
5.3 may apply so much of the security deposit as is necessary to pay any expenses incurred as a result of the Holiday Makers breach of these terms and conditions;
5.4 will return any remaining balance of the security deposit within a reasonable amount of time after the Holiday Makers vacation of the property;
5.5 will hold the Holiday Maker liable for any additional costs, without limit, above that of the security deposit incurred as a result of the circumstances described in clause 5.2 and 5.3.
6. Cancellation
6.1 Cancellations made by the Holiday Maker more than 90 days prior to the check in date are not subject to a cancellation fee. Cancellations made between 90 and 60 days are liable to a 25% cancellation fee.
6.2 The Holiday Maker will be responsible for the full rent for any cancellations made within 60 days of the check in date.
6.3 The Owners reserve the right to cancel the booking if prevented by circumstances beyond their control from making the property available. All rent and security deposit would be returned to the Holiday Maker; the Owners will have no further liability beyond such monies. Holiday makers should take their own holiday insurance to cover them for any additional costs in such circumstances.
6.4 The Owner reserves the right to cancel the booking without notice during the stay if the Holiday maker is suspected of mistreating the property, has additional guests above the agreed capacity, sets off fireworks, disturbs neighbours with noise or is undertaking illegal activities. No refund will be returned to the Holiday Maker and the Holiday Makers will be made to vacate the Property with immediate effect.
7. Holiday Makers promises
In this paragraph, a promise by the Holiday Maker not to do something also implies that the Holiday Maker will not allow anyone else to do that same thing.
The Holiday Maker now promises that he/she will:
7.1 not access or attempt to access any private areas of the house roof, attics, outbuildings or grounds or use any items stored within the private areas of the house and outbuildings.
7.2 keep the interior of the Property clean and in good repair and condition.
7.3 clean and keep free from blockages and obstructions all baths, sinks, lavatories, cisterns, drains and the like;
7.4 not dispose of “wet wipes”, disposable nappies, hand towels or other items of personal hygiene items down the lavatory.
7.5 keep clean the carpets, curtains and all other items in the inventory.
7.6 Cover the cost for any windows broken during their stay.
7.7 not to use any bleach-based cleaning products on site or any cleaning or washing products other than those provided or approved by the Owners.
7.8 pay for any necessary repairs or replacement of furniture and goods damaged during the letting period.
7.9 use the Property only as a holiday home for no more people than the maximum occupancy as agreed with the Owners and will not operate a business/event/wedding/festival, camp on site. invite additional guests at the property or use it for any improper, immoral or illegal purpose;
7.10 not assign, sublet, charge or part with or share possession or occupation of all or part of the Property.
7.11 not cause nuisance or annoyance to the Owners, other Holiday Makers or any neighbours.
7.12 not feed, hunt, trap cause nuisance or disturb the wildlife on site or on neighbouring land.
7.13 not change, move or remove any of the Owners furniture, fixtures and fittings
7.14 not change or install any locks on any doors or windows nor have additional keys made for any locks without the prior written consent of the Owners.
7.15 Well behaved dogs are permitted by prior written consent only. However they must be kept on leads at all times in outdoor areas. Dogs must not sleep on soft furnishings or beds and the Owners accept no liability whatsoever for illness or injury to dogs brought on site. Holiday makers are fully liable for any damage or injury caused by dogs brought on site.
7.16 not to camp on the property
7.17 report to the Owners any disrepair or defect in respect of the Property or the fixtures and fittings and report any failure of mechanical or electrical appliances immediately during their stay
7.18 allow the Owners, his/her representative or contractors access to the Property at reasonable hours during the day, or to carry out urgent and unforeseen repairs or other works to the Property or to carry out maintenance of the appliances. The Owners will normally give at least 24 hours’ notice but the Holiday Maker will give immediate access in an emergency or if noise complaints are received;
7.19 whenever the Property is left unattended, the Holiday Maker will fasten all locks to all doors and windows, to prevent unauthorised access to the Property.
7.20 Noise. keep music and voices to a level that will not cause nuisance to neighbours at any time of day or night. The holiday makers will not play music beyond 9pm in any outside area. Doors and windows should be kept closed after dusk to minimise noise travelling and disturbing neighbours. The Holiday Maker will not bring their own personal or rented sound systems, amplifiers or DJ Decks onto site at any time. Only the speakers supplied by the venue are permitted to be used. DJs, bands and performers are not permitted at any time. Acoustic performers may be permitted but only with prior written consent of the owners. Loud parties are not permitted at any time. Holiday makers in groups should move indoors after 9pm to avoid noise disturbance to neighbours. Holiday makers must not use megaphones, horns, whistles or instruments outdoors at any time of day. If playing team sports avoid screaming and shouting excessively at any time of day. If our neighbours are disturbed we reserve the right to end your stay immediately and ask you to vacate the premises.
7.21 not smoke and/or vape inside the property and will extinguish cigarettes in the external buckets provided.
7.22 To park only on the gravel parking sweep or concrete hardstanding and not on any grass areas or the main driveway
8. OWNERS PROMISES
The Owners will:
8.1 comply with all of their statutory obligations;
8.2 pay all the costs of ownership in relation to the Property including the cost of all services now installed at the Property and used by the Holiday Maker during the holiday;
8.3 (provided the Holiday Maker performs the obligations set out in this agreement) not interrupt or interfere with the Holiday Maker’s right to quiet possession and enjoyment of the Property.
9. CCTV
9.1 CCTV is used on the site. This will be turned off to the hot tub area once guests have checked in, for privacy reasons. The remaining two cameras at the front and rear of the property will be operational at all times. In the case of a noise complaint, the Owners reserve the right to use CCTV cameras in all external areas (including the hot tub area) during the letting period to verify if noise restrictions or any terms and conditions are being violated.
9.2 The Owners will only review the cameras and/or films if it is suspected that security has been compromised by a trespasser during the Holiday Makers stay or that any of the terms of these terms and conditions have been breached by the Holiday Maker.
9.3 No CCTV will be used in any internal area of the property at any time.
10. Insurance
10.1 The Owners will maintain whatever insurances they wish against any risk relating to the property, they will not insure anything owned by the Holiday Maker. The holiday maker is responsible for taking appropriate travel insurance to cover loss or damage to any personal items during their stay. From theft or any other reason.
10.2 The Holiday Maker will not do, nor allow anyone else to do, anything that could adversely affect the Owner's insurance of the Property. If the Holiday Maker does anything that prejudices the Owner’s insurance, he will be liable to the Owner for any resulting loss.
11.Hot tub
11.1 No children under the age of 12 permitted in the hot tub at any time and other minors must be supervised by the Holiday Maker or a responsible adult over 18 years at all times.
11.2 The hot tub is to be used responsibly and at the Holiday Makers own risk. The Owners accept no responsibility during use.
11.3 No standing on the cover or the walls of the hot tub. No sitting on the edge of the hot tub.
11.4 No glass to be used within the hot tub or surrounding patio area at any time. In the instance that broken glass is dropped into the hot tub the holiday maker agrees to notify the owners immediately.
11.5 The Holiday Maker must leave the hot tub covered when it is not in use.
11.6 The holiday makers must shower prior to using the hot tub and keep the water clean at all times during their stay. Failure to do so may result in mechanical failure and the holiday maker will be fully liable for all repair costs.
11.7 The owners will not be obliged to attend site to drain and re fill the hot tub if the water gets dirty during your stay.
11.8 The holiday maker must keep the water level topped up to at least 3 inches above the top set of jets at all times. Failure to do so may result in mechanical failure and the holiday maker will be fully liable for all repair costs.
11.9 Any damage or extra cleaning above that of sanitisation incurred as a result of the Holiday Makers use will be deducted from the security deposit or invoiced to the Holiday Maker if greater than the sum of the security deposit.
12. Fires
12.1 No bonfires, fireworks, fire lanterns or similar permitted on the property at any time. The full damage deposit will be immediately deducted if any of the above are set off as they can cause extreme danger to farmers crops and livestock/the pubic as horses or cattle can be scared by fire or fireworks and escape onto public highways.
12.2 The Holiday Maker may use the internal log fires within the main living room (salon) and dining room only and all other log fires are out of bounds to the Holiday Maker. The log fire within the Whisky room must not be used at any time. The log fire, pizza oven and BBQ area are only to be used with care and by a competent adult over 18 years. The Holidaymakers must read the instructions in the Ringshall Grange online guestbook prior to use. Small controlled fires are permitted only. No more than 3 logs are to be placed in the open fires at any time, fire grates must be pushed right to the back of the fireplace and fire guards must be in place at all times.
12.3 No candles are to be used anywhere on the Property at any time.
12.4 No bonfires at any time
12.5 The Holiday Maker must not leave any internal or external fire unattended at any time, nor in the charge of any persons under the age of 18. The owners accept no liability for any injury or death that results from use of fires. Children must be supervised at all times by a responsible adult around fires.
12.6 All fires must be extinguished at the end of an evening, when leaving the property and before check out.
12.7 The fire extinguishers must not be used or tampered with unless in the case of an emergency, any removal or use must be reported immediately to the Owners.
12.8 The holiday maker accepts full liability for any damage caused to the property by fire during their stay caused by non compliance with these terms and conditions and is responsible for all resulting costs, even if greater than that of the damage deposit.
13. Open Water
13.1 No entering or swimming in the open water or moat on the Property and adjacent land at any time.
13.2 Children must be supervised at all times on the property around open water and the moat by the Holiday Maker or a responsible adult over 18 years
13.3 No chemicals, food or objects are to be deposited into the open water.
13.4 The life rings must not be used or tampered with unless in the case of an emergency, any removal or use must be reported immediately to the Owners.
13.5 The owners accept no liability for any injury or death in open water of any holiday maker
14. Holiday Makers departure
At the end of the tenancy the Holiday Maker will:
14.1 immediately return all the keys of the Property to the Owners or comply with such arrangements for the return of the keys as the Owners reasonably suggest before check in;
14.2 remove all personal effects and rubbish and leave the Property and the Owners fixtures and fittings in the same location, clean condition and state of repair as before check in;
14.3 carefully sort all rubbish using the recycling facilities and refuse areas in line with the Property recycling policies as outlined in the online guest handbook and carry out any additional cleaning requested by the Owners.
15. Liability
15.1 The Owners shall not be liable for failing to perform or delay of performance, if delay is caused by circumstances or events outside their reasonable control, which shall include but not be limited to industrial action, acts of God, terrorism, civil commotion, pandemics, refusals to grant licences or permissions, [etc].
15.2 It is the responsibility of the Holiday Maker to take out adequate travel insurance and cover for the duration of the trip and/or cancellation of the letting period. The Owners do not accept any liability for loss, damage, injury, or accident which the hirer or any of his party may incur or experience. The Owners cannot accept liability for any disruption or inconvenience which might affect your holiday where such failure is not reasonably the fault of either the agent or the owner. For example the holiday maker should take out adequate insurance to cover them should flooding, icy/snowy conditions, travel disruption or pandemics prevent their stay. The owner will not be liable to refund any monies should a part or whole of a stay be disturbed due to the above.
15.3 Vehicles parked on the property are at the sole risk of the vehicle holiday maker. The owners accept no responsibility for any damage or theft.
16. Legal
16.1 These terms and conditions will be governed by and interpreted according to English law.
16.2 All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English Courts
16.3 The Holiday Maker is entitled to occupy the property for holiday use only and these terms and conditions will not give any security of tenure under the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy.
16.4 The Holiday Maker agrees that these terms and conditions are not an assured tenancy and that no periodic tenancy will start at the end of the letting period. As a holiday letting these terms and conditions are excluded for the purposes of the protection from Eviction Act 1977 16.5 The Owners reserve the right to amend the terms and conditions. Any amendments or exceptions will be made in writing and provided to the Holiday Maker at the earliest opportunity.
17. Email Communications
By providing your email address for your booking, you consent to receive email marketing communications from Ringshall Grange. These communications include updates such as changes to the property and availability. You may opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails. Alternatively, please let us know at any time before or after your booking and we will remove you from our email communications list.
18. Acceptance of terms
18.1 The holidaymaker agrees that by making a deposit payment for their booking they and all members of their group fully accept and are bound by these terms and conditions. No signature is required and the terms are legally binding. We reserve the right to periodically update these Ts&Cs and will provide you with a copy of the updated terms via email prior to your holiday. You will be bound by the latest version of the T&Cs provided to you.